CONTACT US

Effective Date: August 3, 2026

Thanks for stopping by MerrilyCrafted—we’re glad you’re here.

If you have a question about a product, need help with an order, or would like information about shipping, tracking, returns, or refunds, our customer service team is ready to assist. We value every shopper and will do our best to make your experience feel personal and thoughtful, just like the handmade goods we offer.

What to Include in Your Message

To help us understand your request and respond efficiently, please include as much of the following information as possible:

Your order number, if applicable;
The email address used to place the order;
The name or web address of the product concerned;
A clear description of your question or request; and
Relevant photographs or videos if an item arrived damaged, defective, incorrect, or incomplete.

For a damaged, defective, incorrect, or incomplete delivery, please include clear images of the product, the problem, the shipping label, and the outer packaging where relevant. These materials help us review the situation accurately and provide an appropriate solution.

How to Reach Us

Customer Service Email:
service@merrilycrafted.com

Store Website:
https://merrilycrafted.com

Our team reviews messages regularly during business days and will respond as soon as reasonably possible. Although we cannot always provide an immediate response, we will give each request careful attention.

For a time-sensitive order issue, please clearly explain the matter in your email and include your order number. We will prioritize urgent requests wherever reasonably possible.

Please avoid sending multiple messages about the same issue, as duplicate messages may make it more difficult to track your request.

Order Changes and Cancellations

If you need to correct a delivery address, change a product selection, or request an order cancellation, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, production, or shipment, we cannot guarantee that it can be changed or canceled.

Returns and Product Issues

Please contact us before sending any product back.

The appropriate return location may vary depending on the product, order, and customer location. If your return request is reviewed and approved, we will provide the applicable return address and step-by-step instructions by email.

Do not send a product to our registered business address or to an address printed on the original package unless our customer service team specifically instructs you to do so.

Products sent without prior authorization or to an incorrect address may be refused, delayed, lost, or returned to the sender. Please review our Returns, Refunds and Cancellation Policy for complete eligibility requirements and refund procedures.

If a product arrives damaged, defective, incorrect, or incomplete, we will review the information you provide and offer an appropriate remedy. Depending on the circumstances and product availability, this may include sending a missing item, providing a replacement, arranging an exchange, or issuing a refund for the affected item.